You can copy and paste the template complaint text below into an email or letter of complaint to a lawyer or firm. Alternately, you can download and edit the Word file under the text by clicking on the icon.
If you're writing to a lawyer or firm who didn't work for you, read the extra information at the bottom of this page.
Include your address, email address or phone number.
Send your letter or email to the Client Relations Manager of the firm.
Include today’s date.
Include the heading/subject line:
'Formal complaint against [name of lawyer or legal firm]
[Identify who is making the complaint and the lawyer/firm you are complaining about.]
I am writing personally [AND/OR on behalf of Mr/Ms……] to make a formal complaint against [name of lawyer]
[Briefly say what you asked them to do. Examples might be - to sell a house / deal with my divorce / defend me in a court case brought by another person.]
[You might find it easiest to use bullet points to set out all the points you’re unhappy about. Provide as many dates and examples as you can.]
I don’t feel this was done properly because:
[Set out the effect and provide any supporting evidence.]
This affected me because:
[Set out what you’d like to see happen.]
To put this right, I would like the lawyer or firm to:
You can contact me at the phone number / email / address at the top of this letter if you need further information.
Please respond to my complaint within 28 days.
[Print your name (and sign, if you are sending a letter) here]